How do I generate a router log file for Beijer Electronics Support

If you require to you generate a router log file for our support department, simply follow the 6 easy steps below:

1. (If applicable) Wait for the problem / error to occur
2. Important: Leave the CloudVPN on, do no reboot, or power-cycle
3. Insert an empty USB flash drive into the CloudVPN Gateway
4. Important: Wait 2 minutes
5. Remove the USB flash drive from the CloudVPN Gateway
6. Send the file call "log" to the support team and describe the issue you are experiencing. 

Note: If the USB flash drive is still empty, check if it is formatted as FAT/FAT32 or try using a different USB flash drive.