The CloudVPN router's WAN configuration determines how the CloudVPN router connects to the CloudVPN Portal. Depending on your CloudVPN router model, you can configure it to connect via a wired, wireless, or cellular network.

You can also configure multiple connections (max. one of each type) which will then be used as fallback connections when the preferred connection is unavailable. More information can be found here: Configure fallback connections (failover).

Select what applies to you:

• My CloudVPN router is currently offline
• My CloudVPN router is currently online

My CloudVPN router is currently offline

If the CloudVPN router is offline, you will need to create a configuration file like you did the first time you registered the CloudVPN router. There is no need to remove the CloudVPN router's registration from the CloudVPN Portal.

• Select the desired connection type:
  
  • Wired
  • Wireless
  • Cellular
• Follow the steps in chapter "Create a configuration file".
• Follow the steps in chapter "Register your CloudVPN router". These steps will not register your CloudVPN router, as it is already registered, but it wíll apply the configuration file settings to the CloudVPN router.

You have now made the changes in your CloudVPN router, but these are not yet visible in the CloudVPN Portal. Once the CloudVPN router is back online, you can import your changes to the CloudVPN Portal.

• Go to the CloudVPN Portal Fleet Manager app, which is accessible from the Apps menu in the top right corner if you are currently in a different CloudVPN Portal app.
• Open the main menu , go to Devices  , and select the concerning device.
• Expand the configuration sync optionsin the top right corner and click [Import config from device].

My CloudVPN router is currently online

If the CloudVPN router is online, you can make the changes in the CloudVPN Portal and push them to the CloudVPN router.

• Go to the CloudVPN Portal Fleet Manager app, which is accessible from the Apps menu in the top right corner if you are currently in a different CloudVPN Portal app.
• Open the main menu , go to Devices  , and select the concerning device.
• Expand the Network  options and go to [WAN].
• Select the desired connection type in the Internet section.
• Enter the requested information (details below) and click [Confirm].

Connection	Details
Wired	Letting the CloudVPN router obtain an IP address automatically will be suitable for most situations. If you choose to enter a static IP address instead, be sure to always consult the local IT administrator for the correct network settings (IP address, network mask, default gateway, and DNS server). The CloudVPN router's WAN IP range (company network, e.g. 192.168.100) needs to be different from its LAN IP range (machine network). More information can be found here.
Wireless	Enter the name (SSID) of the wireless network with the correct capitalization ("guestwifi" is a different network than "GuestWiFi"). If it's password protected you'll also need enter the network's password. If you are unsure about the details, or the requirements mentioned below, please consult the local IT administrator. The CloudVPN router can't connect to a Wi-Fi network if it requires you to log in to a webpage or accept their terms of use first. The CloudVPN router can only connect to 2.4GHz networks and only if they are on channels 1 - 11. The CloudVPN router's WAN IP range (company network, e.g. 192.168.100) needs to be different from its LAN IP range (machine network). More information can be found here. The wireless network password is not stored in the CloudVPN Portal. Therefore you have to send the changes directly to the CloudVPN router by pressing "confirm and push".
Cellular	Enter the provider's APN (Access Point Name) and the SIM card's PIN code. Leave the PIN field empty only if there is no PIN set on the SIM card. If you are unsure about the details, or the requirements mentioned below, please consult the cellular provider. Make sure the SIM card is activated and has data available. Insert the mini SIM card (2FF) before you power on the CloudVPN router. The 4G models have 2 SMA connectors for your cellular antenna. The one closest to the power connector is the MAIN and the other connector is the DIV. Always connect an antenna to the MAIN. Connecting an antenna to the DIV is optional and never required.

You have now made the changes in the CloudVPN Portal, but these are not yet active in your device. You will need to push your changes to your device for them to take effect.

• Click [Push config to device] in the top right corner.