The CloudVPN router is the hardware component which enables you to remotely access your machine as if you are on-site, but it first needs to be registered in the CloudVPN Portal using one of two methods:
- Easy method: using a configuration file and USB flash drive.
- Advanced method: through the CloudVPN router's local web interface.
This article explains how to set up your CloudVPN router to connect via a wired connection, using the easy method, but you can later change this to a different connection type if that better suits the situation.
After your CloudVPN router is set up, you will be able to access and manage your CloudVPN router from within the CloudVPN Portal. You can then also add the unused connection types (wired, wireless, cellular) as backup connections, using failover.
- CloudVPN Portal account
- CloudVPN router
- USB flash drive (formatted as FAT/FAT32)
Please follow the steps below to configure your CloudVPN router:
Create a configuration file
Important: before you begin
The LAN range (machine network, e.g. 192.168.140) needs to differ from the WAN range (company network). More information can be found here.
You will need to create a configuration file to register the CloudVPN router in the CloudVPN Portal. The company in which the configuration file is created, is the company where the CloudVPN router will register itself.
Some settings in the configuration file wizard may already be pre-filled, based on common use cases, to simplify the configuration process. To get to the configuration file wizard:
- Go to the CloudVPN Portal Fleet Manager, which is also accessible via the Apps menu in the top right corner if you are currently in a different CloudVPN Portal app.
- Expand the main menu and select Tools , now click on [Start configuration] for the Router config-file.
You will be presented with different connection types for the initial registration in the CloudVPN Portal. Note that you can later change the primary connection type, and other settings, if needed.
- Select the connection type "Wired network" and click [Next] to continue.
- The WAN IP address of the CloudVPN router will, by default, be automatically assigned by DHCP. This configuration is compatible with most use cases. In case you will be using port forwarding, it is strongly advised to configure a static IP address. If you are unsure about what to configure or enter, please consult the local IT administrator. Click [Next].
- If your customer wants to have on-site control over when remote access (VPN) is enabled, please select "Local control over remote accessibility" and choose one of the available options. More information about this feature, including eletrotechnical details, can be found here. Click [Next].
- Enter a unique IP address for the CloudVPN router's LAN (machine network). Note that this IP address needs to be in the same range as the machine and that its last number needs to be different from the machine to prevent an IP conflict.
- Click [Download file] to download the generated file, called router.conf, and save the file to the root directory of a USB flash drive. You may exit the configuration tool by clicking the X in the upper left corner.
Register your CloudVPN router
Once the configuration file is placed on a USB flash drive, you can start registering your CloudVPN router.
- Connect your CloudVPN router's WAN (internet) port to the company network via Ethernet cable.
- Power on your CloudVPN router. Please consult the installation manual for details about the recommended power supply and wiring details.
- Insert the USB flash drive into the CloudVPN router's USB port.
- Wait around 2 minutes for the CloudVPN router to configure and register itself.
ACT LED status
The CloudVPN router's ACT LED should blink blue quickly shortly after inserting the USB flash drive, indicating that the CloudVPN router is configuring itself.
If this hasn't happened after 1 minute, please check that the file is located in the root directory of the USB flash drive and that the file name is exactly "ixrouter.conf". Try a different USB flash drive if the problem persists.
After roughly 2 minutes, the CloudVPN router's ACT LED should be solid blue, indicating that it's registered in the CloudVPN Portal.View our troubleshooting article for details about other ACT LED statuses.
Remove the USB flash drive
When the CloudVPN router is powered on, it reads all settings from the configuration file on the USB flash drive. Be sure to remove the USB flash drive once the CloudVPN router is registered. This prevents any later changes you make via the CloudVPN Portal to be overwritten with the old settings in the configuration file.
Activate your CloudVPN router
After a successful registration of your CloudVPN router, you can activate your CloudVPN router, making it ready for use.
- Go back to the CloudVPN Portal Fleet Manager app, which is accessible from the Apps menu in the top right corner if you are currently in a different CloudVPN Portal app.
- Open the main menu , and select Devices .
You will find a yellow bar at the top of your devices list, saying "New device". It also mentions your CloudVPN router's serial number (e.g. 17055202), which you can verify with the serial number on the side of the CloudVPN router. This yellow bar also shows up in the CloudVPN Portal Portal app.
- Click the yellow bar, name your device as you see fit and select [Activate].
Help, I don't see a yellow bar.Please read our troubleshooting article to get your CloudVPN router online.
Next stepThe CloudVPN router is now set up and activated. You can now connect to your machine.