This article helps you troubleshoot when the CloudVPN router has trouble connecting to the CloudVPN Portal. Select the connection type that you configured on the CloudVPN router:

• Wired
• Wi-Fi
• Cellular

Wired connection

Wait at least 2 minutes for the CloudVPN router to finish booting and attempting to connect to the CloudVPN Portal. Select what the Activity (ACT) LED status is after these 2 minutes:

• (ACT) Constant red
• (ACT) Blinking red 1 pulse
• (ACT) Blinking red 3 pulses
• (ACT) Blinking red 4 pulses
• (ACT) Blinking red 5 pulses
• (ACT) Blinking blue 1 pulse
• (ACT) Blinking blue 2 pulses
• (ACT) Constant blue

(ACT) Constant red

Description
The CloudVPN router is booting, which usually takes ~1 minute, or is not registered.

Solution
Register the CloudVPN router. If you just attempted to register the CloudVPN router using a USB flash drive, this status means that the CloudVPN router didn't recognize the USB flash drive or didn't find the file "router.conf". Make sure that:

• the USB flash drive is formatted as FAT or FAT32.
• the configuration file is named "router.conf".
• the configuration file is located in the root directory of the USB flash drive.

Upon insertion of the USB flash drive, the CloudVPN router's ACT LED should blink blue quickly, indicating that it's reading the configuration file and configuring itself. If you don't see this happen, double check the steps above or try a different USB flash drive.

If the problem persists, try to factory reset the CloudVPN router.

Click here to return to the Wired overview.

(ACT) Blinking red 1 pulse

Description
The CloudVPN router is unable to access the CloudVPN server.

Solution
Make sure that the CloudVPN router has internet access:

• Check the connection by unplugging the Ethernet cable from the CloudVPN router's WAN (internet) port and plugging it into your computer. Turn off any other connections on your computer, like Wi-Fi.

If your computer had internet access in the test above, then the CloudVPN router may not be configured correctly. If you just used a configuration file, open the configuration file with Notepad or simply create a new one. Alternatively, you can also check the current WAN Ethernet settings on the CloudVPN router's local web interface. Make sure that:

• the WAN (internet) settings are correct for internet access in the local network. Letting the CloudVPN router obtain an IP address automatically (DHCP) will be suitable for most situations. If you configure a static IP address instead, be sure to always consult the local IT administrator for the correct network settings (IP address, network mask, default gateway, and DNS server).
• proxy server settings are correctly configured, if applicable.

Make sure that the CloudVPN router is allowed to reach the CloudVPN Portal:

• Check with the local IT administrator that the company firewall is not blocking the CloudVPN router's attempts to reach the CloudVPN Portal. Details can be found at: How does your device connect to the CloudVPN Portal? (ports, protocols & servers).

Click here to return to the Wired overview.

(ACT) Blinking red 3 pulses

Description
There is a LAN/WAN conflict in the CloudVPN router settings. In other words, the LAN (machine network) IP range and WAN (corporate network) IP range are the same or IP-technically considered to be a part of one another. This means the CloudVPN router cannot differentiate between the two and cannot reliably determine which way is "the internet".

Examples of a LAN/WAN conflict:

Examples of correct configurations:

Solutions
There are a few solutions to this situation that you can choose from:

• Change the CloudVPN router's LAN IP range by creating a new configuration file with the same WAN settings, but a different LAN IP range than before. Note that you will also have to change the IP range on your connected hardware, like the PLC.
• Change the CloudVPN router's WAN IP range by choosing one of these options:
  • Ask the local IT administrator if there is a different IP range or VLAN available to which you can connect the CloudVPN router for internet access.
  • Use an CloudVPN router 4G model in combination with a cellular connection instead of the current wired connection.
  • Place a router, this can be any router you have lying around, between the corporate network and the CloudVPN router's WAN port. Configure that router such that the CloudVPN router will receive an IP address in a different IP range than before and for it to also have internet access.

Click here to return to the Wired overview.

(ACT) Blinking red 4 pulses

Description
The CloudVPN router was removed from the CloudVPN Portal.

Solution
The CloudVPN router needs to be registered again without rebooting the CloudVPN router. If the USB flash drive with the configuration file is still in the CloudVPN router, simply take out the USB flash drive and insert it again, without rebooting the CloudVPN router. If you do reboot the CloudVPN router, wait for the ACT LED to start blinking red 4 pulses again and then insert the USB flash drive with the configuration file.

Click here to return to the Wired overview.

(ACT) Blinking red 5 pulses

Description
The CloudVPN router is trying to register itself in an CloudVPN Portal company, but there is still an old registration from the CloudVPN router listed in that CloudVPN Portal company. This situation usually happens when someone has factory reset the CloudVPN router and immediately tries to register it again.

Solutions
There are two solutions to this situation that you can choose from. If you want to re-use the settings from the old CloudVPN Portal registration:

• Turn on "Recover upon next registration".
• Do NOT reboot the CloudVPN router. If you do, wait for the ACT LED to start blinking red 5 pulses again before continuing.
• Take out the USB flash drive and plug it back in.

If you do NOT want to re-use the settings from the old CloudVPN Portal registration:

• Remove the device from the CloudVPN Portal.
• Do NOT reboot the CloudVPN router. If you do, wait for the ACT LED to start blinking red 5 pulses again before continuing.
• Take out the USB flash drive and plug it back in.

Click here to return to the Wired overview.

(ACT) Blinking blue 1 pulse

Description
The CloudVPN router is connecting to the CloudVPN Portal.

Solution
If you keep seeing this LED status it means that the CloudVPN router is unable to reach the CloudVPN Portal.

• Check with the local IT administrator that their company firewall is not blocking the CloudVPN router's attempt to connect to the CloudVPN Portal. Details can be found at: How does your device connect to the CloudVPN Portal? (ports, protocols & servers).

Click here to return to the Wired overview.

(ACT) Blinking blue 2 pulses

Description
The CloudVPN router is initiating a VPN connection to the closest CloudVPN VPN server.

Solution
If you keep seeing this LED status it means that the CloudVPN router is unable to establish the VPN connection. Make sure that you:

• turn on stealth mode, if applicable.
• check with the local IT administrator that their company firewall is not blocking the CloudVPN router's attempt to set up a VPN connection. Details can be found at: How does your device connect to the CloudVPN Portal? (ports, protocols & servers).

Click here to return to the Wired overview.

(ACT) Constant blue

Description
The CloudVPN router has an active VPN connection to the CloudVPN Portal.

Solution
If you see the CloudVPN router listed in your CloudVPN Portal company, but it doesn't have an active VPN connection:

• Hard refresh the webpage (CTRL+F5 for Windows users).

If you do not see the CloudVPN router listed in your CloudVPN Portal company:

• Check if you are currently looking in the right company. You can switch company by opening the account menu in the top right corner and selecting [Switch company].
• Check with the person who invited you to see if you have access to this CloudVPN router.

If the above is correct, but you still don't see the CloudVPN router, then it may have previously been registered in a different company.

• If you wish to save its previous configuration, you can transfer the CloudVPN router.
• If you do NOT wish to save its previous configuration, you can factory reset the CloudVPN router and then register it again.

Click here to return to the Wired overview.

Wi-Fi connection

Wait at least 2 minutes for the CloudVPN router to finish booting and attempting to connect to the CloudVPN Portal. If the Signal () LED is off and the Activity (ACT) LED status is still constant red after these 2 minutes, click below.

• (ACT) Constant red

If the Activity LED is not constant red then the CloudVPN router was configured and we'll first focus on the Signal LED and only once it's constant purple/blue we'll continue with the Activity LED. Reason is because the CloudVPN router will need to be connected to the Wi-Fi network, indicated by the Signal LED, before it can try to connect to the CloudVPN Portal, indicated by the Activity LED.

Select what the Signal () LED status is after these 2 minutes:

• () Blinking blue
• () Blinking blue 1 pulse
• () Blinking red 1 pulse
• () Constant red
• () Constant purple
• () Constant blue

If the Signal LED is constant purple/blue, select what the Activity (ACT) LED status is:

• (ACT) Blinking red 1 pulse
• (ACT) Blinking red 3 pulses
• (ACT) Blinking red 4 pulses
• (ACT) Blinking red 5 pulses
• (ACT) Blinking blue 1 pulse
• (ACT) Blinking blue 2 pulses
• (ACT) Constant blue

(ACT) Constant red

Description
The CloudVPN router is booting, which usually takes ~1 minute, or is not registered.

Solution
Register the CloudVPN router. If you just attempted to register the CloudVPN router using a USB flash drive, this status means that the CloudVPN router didn't recognize the USB flash drive or didn't find the file "router.conf". Make sure that:

• the USB flash drive is formatted as FAT or FAT32.
• the configuration file is named "router.conf".
• the configuration file is located in the root directory of the USB flash drive.

Upon insertion of the USB flash drive, the CloudVPN router's ACT LED should blink blue quickly, indicating that it's reading the configuration file and configuring itself. If you don't see this happen, double check the steps above or try a different USB flash drive.

If the problem persists, try to factory reset the CloudVPN router.

Click here to return to the Wi-Fi overview.

() Blinking blue

Description
The Wi-Fi module is being initialized.

Solution
Please wait for the CloudVPN router to finish. You will see a different LED status shortly.

Click here to return to the Wi-Fi overview.

() Blinking blue 1 pulse

Description
The CloudVPN router is unable to connect to the Wi-Fi network.

Solution
The CloudVPN router may not be configured correctly. If you just used a configuration file, open the configuration file with Notepad or simply create a new one. Alternatively, you can also check the current WAN Wi-Fi settings on the CloudVPN router's local web interface. Make sure that:

• the network name (SSID) is entered with the correct capitalization ("guestwifi" is a different network than "GuestWiFi").
• the password is entered correctly.

The Wi-Fi network may not be within reach or is incompatible with the CloudVPN router. Make sure that the Wi-Fi network:

• is within range. You can check this by opening your computer/phone. You should be able to find the Wi-Fi network if it's within range.
• signal is able to reach the CloudVPN router. If the CloudVPN router is placed within a cabinet, that can reduce the Wi-Fi signal immensely. It is strongly advised to place the CloudVPN router's antenna outside of the cabinet.
• is 2.4GHz and on a channel between 1 - 11. The CloudVPN router can only connect to 2.4GHz networks and only if they are on channels 1 - 11. Search online how you can determine on your computer/phone if the Wi-Fi network matches these criteria or consult the local IT administrator.
• does not require you to log in to a webpage or accept their terms of use first. This is common with public networks and can easily be checked by connecting to the Wi-Fi network with your mobile phone. Since there is no universal way to handle these widely varying pages, the CloudVPN router is unable to connect to such a network. Use a different Wi-Fi network if available.

Click here to return to the Wi-Fi overview.

() Blinking red 1 pulse

Description
The CloudVPN router is unable to connect to the Wi-Fi network.

Solution
The CloudVPN router may not be configured correctly. If you just used a configuration file, open the configuration file with Notepad or simply create a new one. Alternatively, you can also check the current WAN Wi-Fi settings on the CloudVPN router's local web interface. Make sure that:

• the network name (SSID) is entered with the correct capitalization ("guestwifi" is a different network than "GuestWiFi").
• the password is entered correctly.

The Wi-Fi network may not be within reach or is incompatible with the CloudVPN router. Make sure that the Wi-Fi network:

• is within range. You can check this by opening your computer/phone. You should be able to find the Wi-Fi network if it's within range.
• signal is able to reach the CloudVPN router. If the CloudVPN router is placed within a cabinet, that can reduce the Wi-Fi signal immensely. It is strongly advised to place the CloudVPN router's antenna outside of the cabinet.
• is 2.4GHz and on a channel between 1 - 11. The CloudVPN router can only connect to 2.4GHz networks and only if they are on channels 1 - 11. Search online how you can determine on your computer/phone if the Wi-Fi network matches these criteria or consult the local IT administrator.
• does not require you to log in to a webpage or accept their terms of use first. This is common with public networks and can easily be checked by connecting to the Wi-Fi network with your mobile phone. Since there is no universal way to handle these widely varying pages, the CloudVPN router is unable to connect to such a network. Use a different Wi-Fi network if available.

Click here to return to the Wi-Fi overview.

() Constant red

Description
The CloudVPN router is connected to the Wi-Fi network, but has poor reception.

Solution
This may not be an issue, but can result in slower data transmission or unwanted disconnects. There are a few things you can do:

• Relocate the antenna for a better reception:
  • Move the antenna closer to the Wi-Fi network's access point.
  • If the antenna is placed within a cabinet, that can reduce the Wi-Fi signal immensely. It is strongly advised to place the CloudVPN router's antenna outside of the cabinet.
• Have the CloudVPN router connect to a Wi-Fi network with a closer access point.
• Use a 3rd party Wi-Fi extender or amplifier to strengthen the Wi-Fi signal.

Click here to return to the Wi-Fi overview.

() Constant purple

Description
The CloudVPN router is connected to the Wi-Fi network, and has decent reception.

You generally won't experience issues with this reception strength, but you can always check the tips above to improve the reception.

Click here to return to the Wi-Fi overview and continue at the Activity LED status.

() Constant blue

Description
The CloudVPN router is connected to the Wi-Fi network, and has good reception.

Click here to return to the Wi-Fi overview and continue at the Activity LED status.

(ACT) Blinking red 1 pulse

Description
The CloudVPN router is unable to access the CloudVPN server.

Solution
Make sure that the CloudVPN router has internet access:

• Check the connection by connecting your mobile phone to this Wi-Fi network.

Make sure that the CloudVPN router is allowed to reach the CloudVPN Portal:

• Check with the local IT administrator that their company firewall is not blocking the CloudVPN router's attempts to reach the CloudVPN Portal. Details can be found at: How does your device connect to the CloudVPN Portal? (ports, protocols & servers).

Click here to return to the Wi-Fi overview.

(ACT) Blinking red 3 pulses

Description
There is a LAN/WAN conflict in the CloudVPN router settings. In other words, the LAN (machine network) IP range and WAN (corporate network) IP range are the same or IP-technically considered to be a part of one another. This means the CloudVPN router cannot differentiate between the two and cannot reliable determine which way is "the internet".

Examples of a LAN/WAN conflict:

Examples of correct configurations:

Solutions
There are a few solutions to this situation that you can choose from:

• Change the CloudVPN router's LAN IP range by creating a new configuration file with the same WAN settings, but a different LAN IP range than before. Note that you will also have to change the IP range on your connected hardware, like the PLC.
• Change the CloudVPN router's WAN IP range by choosing one of these options:
  • Ask the local IT administrator if there is a different IP range or VLAN available to which you can connect the CloudVPN router for internet access.
  • Use an CloudVPN router 4G model in combination with a cellular connection instead of the current Wi-Fi connection.
  • Place a router, this can be any router you have lying around, between the corporate network and the CloudVPN router. Configure that router such that the CloudVPN router will receive an IP address in a different IP range than before and for it to also have internet access.

Click here to return to the Wi-Fi overview.

(ACT) Blinking red 4 pulses

Description
The CloudVPN router was removed from the CloudVPN Portal.

Solution
The CloudVPN router needs to be registered again without rebooting the CloudVPN router. If the USB flash drive with the configuration file is still in the CloudVPN router, simply take out the USB flash drive and insert it again, without rebooting the CloudVPN router. If you do reboot the CloudVPN router, wait for the ACT LED to start blinking red 4 pulses again and then insert the USB flash drive with the configuration file.

Click here to return to the Wi-Fi overview.

(ACT) Blinking red 5 pulses

Description
The CloudVPN router is trying to register itself in an CloudVPN Portal company, but there is still an old registration from the CloudVPN router listed in that CloudVPN Portal company. This situation usually happens when someone has factory reset the CloudVPN router and immediately tries to register it again.

Solutions
There are two solutions to this situation that you can choose from. If you want to re-use the settings from the old CloudVPN Portal registration:

• Turn on "Recover upon next registration".
• Do NOT reboot the CloudVPN router. If you do, wait for the ACT LED to start blinking red 5 pulses again before continuing.
• Take out the USB flash drive and plug it back in.

If you do NOT want to re-use the settings from the old CloudVPN Portal registration:

• Remove the device from the CloudVPN Portal.
• Do NOT reboot the CloudVPN router. If you do, wait for the ACT LED to start blinking red 5 pulses again before continuing.
• Take out the USB flash drive and plug it back in.

Click here to return to the Wi-Fi overview.

(ACT) Blinking blue 1 pulse

Description
The CloudVPN router is connecting to the CloudVPN Portal.

Solution
If you keep seeing this LED status it means that the CloudVPN router is unable to reach the CloudVPN Portal.

• Check with the local IT administrator that the company firewall is not blocking the CloudVPN router's attempt to connect to the CloudVPN Portal. Details can be found at: How does your device connect to the CloudVPN Portal? (ports, protocols & servers).

Click here to return to the Wi-Fi overview.

(ACT) Blinking blue 2 pulses

Description
The CloudVPN router is initiating a VPN connection to the closest CloudVPN VPN server.

Solution
If you keep seeing this LED status it means that the CloudVPN router is unable to establish the VPN connection. Make sure that you:

• turn on stealth mode, if applicable.
• check with the local IT administrator that the company firewall is not blocking the CloudVPN router's attempt to set up a VPN connection. Details can be found at: How does your device connect to the CloudVPN Portal? (ports, protocols & servers).

Click here to return to the Wi-Fi overview.

(ACT) Constant blue

Description
The CloudVPN router has an active VPN connection to the CloudVPN Portal.

Solution
If you see the CloudVPN router listed in your CloudVPN Portal company, but it doesn't have an active VPN connection:

• Hard refresh the webpage (CTRL+F5 for Windows users).

If you do not see the CloudVPN router listed in your CloudVPN Portal company:

• Check if you are currently looking in the right company. You can switch company by opening the account menu in the top right corner and selecting [Switch company].
• Check with the person who invited you to see if you have access to this CloudVPN router.

If the above is correct, but you still don't see the CloudVPN router, then it may have previously been registered in a different company.

• If you wish to save its previous configuration, you can transfer the CloudVPN router.
• If you do NOT wish to save its previous configuration, you can factory reset the CloudVPN router and then register it again.

Click here to return to the Wi-Fi overview.

Cellular connection

Wait at least 2 minutes for the CloudVPN router to finish booting and attempting to connect to the CloudVPN Portal. If the Signal () LED is off and the Activity (ACT) LED status is still constant red after these 2 minutes, click below.

• (ACT) Constant red

If the Activity LED is not constant red then the CloudVPN router was configured and we'll first focus on the Signal LED and only once it's constant purple/blue we'll continue with the Activity LED. Reason is because the CloudVPN router will need to be connected to the cellular network, indicated by the Signal LED, before it can try to connect to the CloudVPN Portal, indicated by the Activity LED.

Select what the Signal () LED status is after these 2 minutes:

• () Blinking blue
• () Blinking blue 1 pulse
• () Blinking red 1 pulse
• () Blinking red 2 pulses
• () Blinking red 4 pulses
• () Constant red
• () Constant purple
• () Constant blue

If the Signal LED is constant purple/blue, select what the Activity (ACT) LED status is:

• (ACT) Blinking red 1 pulse
• (ACT) Blinking red 3 pulses
• (ACT) Blinking red 4 pulses
• (ACT) Blinking red 5 pulses
• (ACT) Blinking blue 1 pulse
• (ACT) Blinking blue 2 pulses
• (ACT) Constant blue

(ACT) Constant red

Description
The CloudVPN router is booting, which usually takes ~1 minute, or is not registered.

Solution
Register the CloudVPN router. If you just attempted to register the CloudVPN router using a USB flash drive, this status means that the CloudVPN router didn't recognize the USB flash drive or didn't find the file "router.conf". Make sure that:

• the USB flash drive is formatted as FAT or FAT32.
• the configuration file is named "router.conf".
• the configuration file is located in the root directory of the USB flash drive.

Upon insertion of the USB flash drive, the CloudVPN router's ACT LED should blink blue quickly, indicating that it's reading the configuration file and configuring itself. If you don't see this happen, double check the steps above or try a different USB flash drive.

If the problem persists, try to factory reset the CloudVPN router.

Click here to return to the cellular overview.

() Blinking blue

Description
The cellular module is being initialized.

Solution
Please wait for the CloudVPN router to finish. You will see a different LED status shortly.

Click here to return to the cellular overview.

() Blinking blue 1 pulse

Description
The CloudVPN router is unable to connect to the cellular network.

Solution
The CloudVPN router may not be configured correctly. Open the configuration file with Notepad, or simply create a new one, and make sure that:

• the Access Point Name (APN) is correct. If you're unsure, search online or ask your provider directly for the correct APN.

The cellular network may not be within reach or the reception is poor. Make sure that:

• the provider has good 3G/4G coverage at your location.
• the cellular signal is able to reach the CloudVPN router:
  • If the CloudVPN router is placed within a cabinet, that can reduce the cellular signal immensely. It is strongly advised to place the CloudVPN router's antenna outside of the cabinet.
  • The same applies in a lesser degree to obstructions, machines, or the construction of the hall itself that the CloudVPN router is located in. It may be beneficial to place the antenna as close to the outside world as possible, like near a window.
• the antenna is connected to the correct SMA connector on the CloudVPN router. The 4G models have 2 SMA connectors for your cellular antenna. The one closest to the power connector is the MAIN and the other connector is the DIV. Always connect an antenna to the MAIN. Connecting an antenna to the DIV is optional and never required.

Make sure that the SIM card is activated:

• Contact the provider directly or check the provider's online portal, if available.

Additionally, we recommend testing the SIM card to be completely sure:

• Insert the SIM card in a mobile phone that accepts a mini SIM card (2FF) , open a mobile browser, and navigate to a webpage, like www.beijerelectronics.com. If you are unable to open the webpage, contact the provider directly or check the provider's online portal.

Click here to return to the cellular overview.

() Blinking red 1 pulse

Description
The CloudVPN router is unable to connect to the cellular network.

Solution
The CloudVPN router may not be configured correctly. Open the configuration file with Notepad, or simply create a new one, and make sure that:

• the Access Point Name (APN) is correct. If you're unsure, search online or ask your provider directly for the correct APN.

The cellular network may not be within reach or the reception is poor. Make sure that:

• the provider has good 3G/4G coverage at your location.
• the cellular signal is able to reach the CloudVPN router:
  • If the CloudVPN router is placed within a cabinet, that can reduce the cellular signal immensely. It is strongly advised to place the CloudVPN router's antenna outside of the cabinet.
  • The same applies in a lesser degree to obstructions, machines, or the construction of the hall itself that the CloudVPN router is located in. It may be beneficial to place the antenna as close to the outside world as possible, like near a window.
• the antenna is connected to the correct SMA connector on the CloudVPN router. The 4G models have 2 SMA connectors for your cellular antenna. The one closest to the power connector is the MAIN and the other connector is the DIV. Always connect an antenna to the MAIN. Connecting an antenna to the DIV is optional and never required.

Make sure that the SIM card is activated:

• Contact the provider directly or check the provider's online portal, if available.

Additionally, we recommend testing the SIM card to be completely sure:

• Insert the SIM card in a mobile phone that accepts a mini SIM card (2FF) , open a mobile browser, and navigate to a webpage, like beijerelectronics.com. If you are unable to open the webpage, contact the provider directly or check the provider's online portal.

Click here to return to the cellular overview.

() Blinking red 2 pulses

Description
The CloudVPN router can't unlock the SIM card.

Solution
The CloudVPN router may not be configured correctly. Open the configuration file with Notepad, or simply create a new one, and make sure that:

• the PIN is entered correctly. Leave the PIN field empty only if there is no PIN set on the SIM card.

If the PIN is entered correctly, the SIM card is likely in a state that requires the SIM card's PUK code to enable it again:

• Insert the SIM card in a mobile phone that accepts a mini SIM card (2FF) . Enter the PUK code when prompted.

Click here to return to the cellular overview.

() Blinking red 4 pulses

Description
The SIM card is invalid or missing. or the CloudVPN router doesn't recognize the SIM card.

Solution
Make sure that the SIM card:

• is inserted correctly .
• is inserted fully. When you insert it, you should hear a small but audible "click". The SIM card should not stick out of the CloudVPN router.
• is inserted before powering on the CloudVPN router. If you do happen to have inserted it after you had already powered on the CloudVPN router, simply reboot the CloudVPN router once.

Click here to return to the cellular overview.

() Constant red

Description
The CloudVPN router is connected to the cellular network, but has poor reception.

Solution
This may not be an issue, but can result in slower data transmission or unwanted disconnects. There are a few things you can do:

• Check if the current provider has good 3G/4G coverage at your location. Consider switching provider if another has better coverage.
• Relocate the antenna for a better reception:
  • If the CloudVPN router is placed within a cabinet, that can reduce the cellular signal immensely. It is strongly advised to place the CloudVPN router's antenna outside of the cabinet.
  • The same applies in a lesser degree to obstructions, machines, or the construction of the hall itself that the CloudVPN router is located in. It may be beneficial to place the antenna as close to the outside world as possible, like near a window.
• Check if the antenna is connected to the correct SMA connector on the CloudVPN router. The 4G models have 2 SMA connectors for your cellular antenna. The one closest to the power connector is the MAIN and the other connector is the DIV. Always connect an antenna to the MAIN. Connecting an antenna to the DIV is optional and never required.

Click here to return to the cellular overview.

() Constant purple

Description
The CloudVPN router is connected to the cellular network, and has decent reception.

You generally won't experience issues with this reception strength, but you can always check the tips above to improve the reception.

Click here to return to the cellular overview and continue at the Activity LED status.

() Constant blue

Description
The CloudVPN router is connected to the cellular network, and has good reception.

Click here to return to the cellular overview and continue at the Activity LED status.

(ACT) Blinking red 1 pulse

Description
The CloudVPN router is unable to access the CloudVPN server.

Solution
Make sure that the SIM card is activated and has data available:

• Contact the provider directly or check the provider's online portal, if available.

Additionally, we recommend testing the SIM card to be completely sure:

• Insert the SIM card in a mobile phone that accepts a mini SIM card (2FF) , open a mobile browser, and navigate to a webpage, like beijerelectronics.com. If you are unable to open the webpage, contact the provider directly or check the provider's online portal.

Click here to return to the cellular overview.

(ACT) Blinking red 3 pulses

Description
There is a LAN/WAN conflict in the CloudVPN router settings. In other words, the LAN (machine network) IP range and WAN (corporate network) IP range are the same or IP-technically considered to be a part of one another. This means the CloudVPN router cannot differentiate between the two and cannot reliable determine which way is "the internet".

Examples of a LAN/WAN conflict:

Examples of correct configurations:

Solutions
Since the CloudVPN router's WAN will automatically receive a "public" IP address from the provider, this means that you also chose a "public" IP address for the CloudVPN router's LAN, instead of a "private" IP address. The solution is:

• Change the CloudVPN router's LAN IP range by creating a new configuration file with the same WAN settings, but a private LAN IP range. For available IP ranges, search online for "private IP range". Note that you will also have to change the IP range on your connected hardware, like the PLC.

Click here to return to the cellular overview.

(ACT) Blinking red 4 pulses

Description
The CloudVPN router was removed from the CloudVPN Portal.

Solution
The CloudVPN router needs to be registered again without rebooting the CloudVPN router. If the USB flash drive with the configuration file is still in the CloudVPN router, simply take out the USB flash drive and insert it again, without rebooting the CloudVPN router. If you do reboot the CloudVPN router, wait for the ACT LED to start blinking red 4 pulses again and then insert the USB flash drive with the configuration file.

Click here to return to the cellular overview.

(ACT) Blinking red 5 pulses

Description
The CloudVPN router is trying to register itself in an CloudVPN Portal company, but there is still an old registration from the CloudVPN router listed in that CloudVPN Portal company. This situation usually happens when someone has factory reset the CloudVPN router and immediately tries to register it again.

Solutions
There are two solutions to this situation that you can choose from. If you want to re-use the settings from the old CloudVPN Portal registration:

• Turn on "Recover upon next registration".
• Do NOT reboot the CloudVPN router. If you do, wait for the ACT LED to start blinking red 5 pulses again before continuing.
• Take out the USB flash drive and plug it back in.

If you do NOT want to re-use the settings from the old CloudVPN Portal registration:

• Remove the device from the CloudVPN Portal.
• Do NOT reboot the CloudVPN router. If you do, wait for the ACT LED to start blinking red 5 pulses again before continuing.
• Take out the USB flash drive and plug it back in.

Click here to return to the cellular overview.

(ACT) Blinking blue 1 pulse

Description
The CloudVPN router is connecting to the CloudVPN Portal.

Solution
If you keep seeing this LED status it means that the CloudVPN router is unable to reach the CloudVPN Portal. Make sure that the SIM card is activated and has data available:

• Contact the provider directly or check the provider's online portal, if available.

Additionally, we recommend testing the SIM card to be completely sure:

• Insert the SIM card in a mobile phone that accepts a mini SIM card (2FF) , open a mobile browser, and navigate to a webpage, like beijerelectronics.com. If you are unable to open the webpage, contact the provider directly or check the provider's online portal.

Click here to return to the cellular overview.

(ACT) Blinking blue 2 pulses

Description
The CloudVPN router is initiating a VPN connection to the closest CloudVPN VPN server.

Solution
If you keep seeing this LED status it means that the CloudVPN router is unable to establish the VPN connection. Make sure that you:

• turn on stealth mode, if applicable.

Click here to return to the cellular overview.

(ACT) Constant blue

Description
The CloudVPN router has an active VPN connection to the CloudVPN Portal.

Solution
If you see the CloudVPN router listed in your CloudVPN Portal company, but it doesn't have an active VPN connection:

• Hard refresh the webpage (CTRL+F5 for Windows users).

If you do not see the CloudVPN router listed in your CloudVPN Portal company:

• Check if you are currently looking in the right company. You can switch company by opening the account menu in the top right corner and selecting [Switch company].
• Check with the person who invited you to see if you have access to this CloudVPN router.

If the above is correct, but you still don't see the CloudVPN router, then it may have previously been registered in a different company.

• If you wish to save its previous configuration, you can transfer the CloudVPN router.
• If you do NOT wish to save its previous configuration, you can factory reset the CloudVPN router and then register it again.

Click here to return to the cellular overview.