VPN Client installation not found in Google Chrome

Problem

Error message "Installation not found" when attempting to set up a VPN connection in Google Chrome, while the Beijer VPN Client actually is installed.

Cause

In Microsoft Windows, certificates are located in different folders (stores). Google Chrome's latest update (Version 105.0.5195.127) includes a change where it only looks in the "Trusted Root Certification Authorities" store and no other stores.

During installation, the Beijer VPN Client installs its certificate in the "Trusted People" store.

Temporary workaround 

We are currently working on a solution. In the meantime, you can manually install the certificate in the "Trusted Root Certification Authorities" store:

1. Open file explorer
2. Go to C:\Program Files\Beijer Electronics\VPN Client
3. Double-click the ssl_cert file (or ssl_cert.cer if you are also seeing file extensions)
4. Click Install certificate
5. Select Local machine as the store location and click Next
6. Select Place all certificates in the following store
7. Click Browse and select the store Trusted Root Certification Authorities
8. Click Ok, Next, and Finish to complete the installation
9. Restart Chrome and try to connect to an CloudVPN Router

If you are experiencing difficulties, please contact us for assistance.

Solution

Beijer VPN Client version 1.4.1 (Release date 2-Nov-2022) contains a fix for this problem. The VPN Client now installs the certificate in the "Trusted Root Certification Authorities" store, which resolves the issue of Google Chrome not being able to find the VPN Client certificate.

The VPN Client can be downloaded directly from the CloudVPN Portal. At the bottom of your window a prompt will be shown to download the new version. You can also manually download it at Fleet Manager>Tools>VPN Client. Once downloaded, execute the installer and follow the instructions on your screen.